Privacy Policy

Privacy Policy

At MIUS we continually strive to show our customers how much we value them. This includes taking seriously our responsibility to protect the data that you entrust us with. Whatever information we ask you for it will always be treated under the guidelines laid out in this policy.  We are committed to protect and respect your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Statement applies to the use of our products and to our sales, marketing and customer contract fulfilment activities. It also applies to individuals seeking a job in MIUS.

We will only ask you for information that we need to be able to understand your requirements and provide you with the information that you require in return from us. There will always be a legal basis for collecting personal data and this will be either:  
•    Collecting personal data based on consents – the collection of personal data based on consent from the data subject will be clearly documented and stored on MIUS systems.  Individuals have the right to withdraw their consent at any time
•    Collecting personal data based on contracts – we use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers
•    Collecting personal data based on legitimate interest – we may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest.  Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between MIUS and the individual person has been identified.  This legal basis is primarily related to our sales and marketing purposes.  We will always inform individuals about their privacy rights and the purpose for collecting personal data.

In addition, we may use this information so that we can keep you up to date with our products and services. That may lead to us asking for your name, contact information and email address. In order to protect this information, we have put in place all possible means of protection within our company systems which are monitored by our data protection manager. This is in place to protect against unauthorised access or disclosure to third parties. Within our organisation the only personnel who will have access to your data are those who are involved in making sure we fully respond to your requirements.

We will keep your data on file for a period for a minimum period of 6 years to support commercial, accounting, and legal requirements.  However, MIUS recognises that individuals have the following rights with respect to their personal data:
•    The right to request a copy of your personal data that MIUS holds about you
•    The right to request that MIUS corrects any personal data that is inaccurate or out of date
•    The right to request that any personal data is deleted when is it no longer necessary for MIUS to retain such data
•    The right to withdraw any consent to personal data processing at any time
•    The right to request that MIUS provides you with your personal data and, if possible, to pass of this information directly (in a portable format) to another data controller when the processing is based on consent or contract
•    The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data
•    The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
We commit to not sharing your information with other parties unless it is with your express permission or we are required to do so by law. If you wish to gain access to information we hold about you, please send an email for the attention of the Data Protection Officer to sales@mius.org.uk. The provision of personal data shall be satisfied within a month from receipt of a written request. We can refuse or charge for requests that are manifestly unfounded or excessive. If we refuse a request, we will tell you why without undue delay and at the latest, within one month.

We may use embedded software to monitor web site usage by our customers such as the pages visited, number of visits etc. Any such information collected will not be identified to any specific users. This information is used to make the website work more efficiently and enable MIUS to tailor our website to individual needs. 

If you’ve provided us with personal information in relation to an actual or potential job opportunity we will keep it on file for 3 years in case a suitable position arises. If you join MIUS Ltd as an employee, we will need to collect data about you throughout your employment by MIUS Ltd. The only information collected will be relevant to your employment and may be kept on file for a period of 6 years after you leave MIUS Ltd.
If you think that we may hold incorrect information about you, please contact us asap at sales@mius.org.uk so that we can correct our information. 
MIUS will periodically review this page and make changes where appropriate. Please revisit this page periodically to make sure that you are familiar with any changes that have been made. 

This policy is effective from 18th May 2018

"Upgrading our diagnostic suit with another ultrasound machine from MIUS was sheer pleasure in all respects. The equipment is excellent and the support could not be better. MIUS provides an amazing balance of quality and price. On top of that, their philosophy of high end recycling is very timely."

- Abbey Green Vets

"Having already purchased an ultrasound machine from MIUS we purchased a CT scanner from MIUS in 2018. MIUS provided accurate and appropriate advice on which machine would best suit our needs and have been delighted with both the scanner and service we have received. From the first concept of installing a CT scanner Fraser and his team liaised with us to ensure we had the correct building requirements and to produce a timeline so that installation occurred seamlessly. The training provided by Ann and Denise was fantastic and left us with an excellent knowledge of how to use our machine and great follow up support when needed for complex cases / protocol changes. I would recommend MIUS to anyone!"

- Toll Barn Vets

"Fraser from MIUS provided us with a professional and honest appraisal of our practice needs when it comes to ultrasound imaging . There was no hard sell and the follow up and training were excellent. The machine we went for has exceeded expectations and is an invaluable tool in our diagnostics. If your interested in updating your system or just getting started I would highly recommend having a chat ."

- West Lakeland Veterinary Group

"Having purchased our CT Pod from MIUS last year I could not be happier with the service. The CT scanner is in excellent condition, the sales team were very attentive and made sure everything ran smoothly for the delivery date, and the after sales service care is excellent. Training was of a very high standard, and they were always there at the end of the phone if we had any queries after the training day. The ‘pod’ idea is working really well for us and was so much more cost effective than having to build an extension. I would recommend MIUS to anyone looking for advanced imaging for their practice."

- Torrington Orthopaedics Ltd

"I thought I would drop you a quick email to let you know how happy I am with your service. Starting with Fraser who stayed in contact throughout the process updating me, he has received several phone calls from me asking questions and has always been contactable. Your team at head office for our training day could not be more helpful and thorough, I thought the hands on training let me understand a lot more about the service we now offer. Finally to your fitting team “utterly exceptional”, they were very professional and caused little to no disruption to the rest of the practice. I could not have wished for it to go any better you have a VERY happy customer."

- Northwest MRI & CT : Toshiba 16 slice CT installation

"This is our first dealing with MIUS. I took Fraser's advice and bought the Siui 900 as a spare equine repro scanner at a budget price but am so happy with its image quality and ease of use that I am using it now on a daily basis. Great battery life, lightweight and good image size. Very impressed with the after sales service from Fraser and the team. Will definitely deal with MIUS again."

- Castle Vet Group

"Dear Fraser, Thank you for calling in today and giving your usual excellent after sales service. My thoughts on the Siui Apogee 2100V Easy and Quick set up. Lovely large clear screen and the ability to use more of it that was previously possible with the full screen view. I like the ease and quickness of in-putting patient details and intuitiveness of key board for simplicity of use. It is very quick and easy to save images to the machine or to printer or USB both, still and cine images. Very happy customer especially as this unit also represents very good value for money compared with other units on the market."

- Nantwich Vet Group Equine Centre

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